100% Guarantee is only available in Kuala Lumpur and applies to jobs paid with GoGet Business Credits
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Track Your Delivery Live
See where your GoGetter is at any point of the journey. We also provide you with estimated time of arrival before each location.
Be Protected with Highest Insurance Coverage
Get covered instantly with our insurance on Goods In Transit of up to RM400 per delivery.
Verified & Top Quality GoGetters
Enjoy dedicated Elite GoGetters with top ratings and reputation for your deliveries. Elite GoGetters are verified face to face with ID checks and trained specially for your needs.
Ensure Delivery to the Right Person
Use our Proof of Delivery feature for your delivery and get the Name and IC number of the recipient sent to you immediately.
Our Cities: Kuala Lumpur, Penang and Johor Bahru
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Pickup and drop-off point must be within the same region
Good news! Your locations are within our 100% Guarantee coverage area.
Coverage area for 100% guarantee in Kuala Lumpur, Penang and Johor Bahru
Will I always get a GoGetter?
Yes, as long as your dispatch is posted between 8am to 8pm and is successfully requested via GoGet Business "100% guaranteed dispatch" option. See terms and conditions here. (100% Guarantee is only available in Kuala Lumpur, coming soon to other cities)
What if there is no GoGetter around?
Our 10,000 GoGoGetters provide the best coverage within Klang Valley, Penang and Johor Bahru. The nearest GoGetter will be assigned to move towards your pick up point and if required, we will notify you if pick up time has to be adjusted.
What happens if the item arrives and it is damaged?
GoGetters are trained to provide quality service and take good care of your item. We take damaged good seriously and ask you to report the job in the web app. Our support team will be in touch as soon as possible. Learn more here.
Which type of dispatch should I use?
On Demand is best for super fast and rushed requests that have to go out immediately (Maximum 2 drop offs). Scheduled is to book a GoGetter in advance and enjoy lower rates (Maximum 3 drop offs). Bulk orders is best if you have more than 10 drop offs and you want a flat rate. Standard dispatch is the only option in Penang and Johor Bahru, other dispatch types are coming soon.
What are the best rates that I can get?
The lowest rate on GoGet is the Same-day option on bikes at RM6 or car at RM9 for first 5KM! If you want a guarantee, the best rate is to use Express (100% guarantee) and group multiple drop offs into one request. This helps lower the cost per stop. If you have more than 10 drop offs, the best rate is to use Bulk Orders. Our system will find you the shortest route. Note: Express (100% guarantee) is not available in Penang and Johor Bahru.
How can I trust GoGetters will not take my items?
All GoGetters are verified through our rigorous process, from personal identification checks, face-to-face info sessions and constant quality management checks. GoGetters are independent workers who seek to build their reputation.
What happens if the recipient isn’t around?
The GoGetter will wait up to 15 minutes at the location, and will contact you to update and confirm the return trip details.
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